Question 1

How can I reach customer support?

Accepted Answer

Our dedicated customer care team is available during business hours from 8:00 AM to 9:00 PM. Feel free to reach out to us at +91 80562 08970 or via email at ordersojosbakes@gmail.com.

Question 2

When should I place my Christmas cake order?

Accepted Answer

We recommend placing your Christmas cake order well in advance, especially since our festive season begins in November. This ensures timely delivery and availability.

Question 3

How long will the cake stay fresh?

Accepted Answer

For optimal freshness, keep the cake in a sealed condition until the date of consumption. Once opened, refrigerate to avoid fungus formation. In sealed conditions, the cake typically lasts up to 2 months or even more.

Question 4

Can I customize my Christmas cake order?

Accepted Answer

Yes, we offer customization options for our Christmas cakes! Please contact us at least 2 weeks before your desired delivery date to discuss your specific requirements.

Question 5

Can I place a bulk order for my business?

Accepted Answer

Absolutely! For bulk orders, please contact us at ordersojosbakes@gmail.com. We're excited to discuss how we can meet your business needs with our delectable baked goods.

Question 6

What are the accepted payment methods?

Accepted Answer

We offer various convenient payment methods for our customers in India, including credit/debit cards, net banking, UPI, and mobile wallets. Your payment details are secure, and we do not store sensitive information on our platform.